Pillow Flight

Airline pillows are soon coming off most of American Airlines' domestic flights to cut costs.

Estimated savings: $375,000 a year.

Other cost-saving measures I've noticed on American Airlines in the past year include:

• Not smiling
• Not being polite
• Either not delivering luggage at all, or at least
• Not delivering luggage intact
• Surcharges to do anything or talk to anyone
• Not staffing check-in, baggage claim, or occassionally gate counters
• Not staffing telephones
• Not allowing practical use of frequent flier miles
• Imposing weight limits that prevent travelers from actually packing anything in their luggage

These policies are expected to save American countless passengers this year.